I aim to please, that is my pleasure. Oh, what a feeling!
The best a restaurateur can experience, but what if you don’t.
The pain of disappointing…it really does hurt (another microcosm of life).
I could entertain 100 guests… 98 could leave pleased and happy… 2 could leave disappointed.
The letdown and failure, I once felt, outweighed the pleasure, until I received an anonymous letter early in the ownership of The Fieldston.
“We were in for dinner Friday night. You have a beautiful restaurant. From lace curtains, double floor length linens, crystal glassware, candle light and classical music. Your menu is creative and the food delicious. You are obviously a man who pays a great deal of attention to detail. So, I wanted to tell you that our night was tarnished when dessert, a creamy lemon mousse, presented on a beautifully patterned Villeroy and Boch plate was served on a tablecloth full of crumbs.”
Oh My God!!! I forgot crumbers. My week was ruined. This is no lie.
An old adage came to mind that night and how true it is in the restaurant business, as in life.
You can please all of the people some of the time and some of the people all of the time, but not all of the people all of the time.
I now embrace that wonderful pleasure of pleasing and to the others,
I don’t please, I have a glass of red wine. That brings me pleasure too.
I hope The Fieldston will continue to please you…. to the others, I apologize with pleasure.
Thank you for those pleasing comments.
Jan Perrin
o view this months Appeteaser and lots of other good stuff
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